Frequently Asked Questions
1. Orders
How can I place an order?
You can now order online.
For internal orders, on which rebates, taxes or delivery options might differ, clients should contact a Boutique team member for further instructions.
Phone: 613 943-2007
Email: boutique@parl.gc.ca
Are the prices listed in Canadian dollars?
Yes. Listed prices are “net prices” (i.e. before applicable taxes and shipping and handling fees).
Do I need to pay taxes?
You need to pay taxes on all orders shipped within Canada.
Applicable taxes (PST, GST or HST) are calculated depending on the structure applied by the province of destination.
No tax is applied to orders sent outside of Canada.
Are duties applicable on orders shipped internationally?
You may have to pay duties on the items you order.
For more information about which items are subject to duties in your country, please contact your local authority before placing your order.
How can I pay for my online order?
We accept Apple Pay and Google Pay, as well as the major credit cards: VISA, MasterCard and American Express.
Can I cancel or modify an order I just made?
If you need to make any type of change to your order, please give us a call at 613 943-2007 or send us an email at boutique@parl.gc.ca as soon as possible, and we will address the situation as best we can.
2. Products
Are the colours shown in your catalogue accurate?
The pictures on our website are provided to give you an idea of the colours of our products, but slight variations between what you see on your screen and the actual product are possible due to the technical limitations of the tools used to capture and display the images (camera, computer monitor, etc.).
3. Shipping
How will you ship my order?
All orders are handled by Canada Post.
Can you ship an order to a PO box?
Yes. If you want to ensure your order is sent to a PO box or a specific address, please make sure you provide all the necessary information.
Will I have a tracking number to track my shipment?
For parcels shipped to Canada, you will get a notification by email with your tracking number once we have sent your parcel.
For parcels shipped internationally, please note that tracking is not always available and that shipping can take up to 3 months.
4. Returns
What is your return policy?
We want you to be entirely satisfied with your purchase, which is why we offer a 30-day satisfaction guarantee with proof of purchase (receipt), as long as the items are returned in perfect condition. We will process your replacement order or refund request as soon as possible, making sure your refund is credited to your credit card balance.
Where can I return my merchandise?
Please return your merchandise, along with your transaction receipt, to:
Parliamentary Boutique
Visitor Welcome Centre / West Block
Room 0127
111 Wellington Street
Ottawa, Ontario K1A 0A9
If I return an item with my receipt, will I receive a full refund?
We will reimburse the price paid for your item(s), but shipping and handling fees are non-refundable.
What happens if I receive the wrong item(s) or damaged merchandise, or if my order is incomplete or lost?
IIf you have any problems with your order, please give us a call at 613 943-2007 (local calls), or email us at boutique@parl.gc.ca as soon as possible, and we will address the situation as best we can.
5. General Questions
Who should I contact if I have questions or comments about accessibility on your website?
We are working to improve the accessibility of the Parliamentary Boutique website. Additional information about accessibility and alternate formats of documents may be provided upon request, except when it is unfeasible to do so for technical or cost reasons.
If you have a comment or question, or if you would like to request a document in an alternate format or report an accessibility barrier on our website, please complete the Accessibility Inquiries and Feedback form or email us at LopAccessibleBdP@parl.gc.ca.
Who should I contact to report a technical problem with your website?
If you notice a problem, please email us at boutique@parl.gc.ca so that we can correct it.
I’m a manufacturer of Canadian products. Could I introduce you to my products?
The Parliamentary Boutique is always on the lookout for new suppliers and products. Give us a call at 613 943-2007 (local calls), or email us at boutique@parl.gc.ca to tell us about your ideas, but please note that only the very best Canadian products will be considered by our team.